Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

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Ordering By Phone

Call us at 319-296-3455. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

Hawkeye Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Textbook Return - Save your receipt to get a refund

Minimester Refund Policy:
The last day to return textbooks for a full refund for minimester is July 30, 2010 the second day of class.

Fall 2010:
During the first week and a half of the semester, textbooks can be returned for a full refund if you have the receipt and the books are not marked in.

Wednesday, Sept. 1, 2010, is the last day for a full refund on Fall 2010 textbooks and the last day to charge on your financial aid account.

  • Western Civilization and Half Semester Classes:
    •  These books are returnable only during the first week of classes.
  • Workshops, Special Programs, and Minimester Courses:
    • The last day for a textbook refund is by the end of the second day of class.
  • Text materials returned must be in the same condition as when you purchased them:
    • New books are unmarked (25% deducted if marked, bent, or torn).
    • Shrink wrapped books or software must have the wrap unbroken.
  • You must have the following:
    • Student I.D. or driver's license.
    • Valid sales receipt or financial aid receipt.
    • If paid by credit card or Hawkeye Card, account will be credited.

At the end of the semester you can sell you books back to the bookstore. This is also known as textbook buyback. See details about selling your books.

General Return

Applies to non-course books, supplies, gifts, and clothing.
    1. Item has not been used.
    2. Item is returned within 30 days of purchase with the receipt. (This does not apply to textbooks.)
    3. Candy and study aids cannot be returned.
Replacements and Exchanges
    Defective purchases, including textbook items, will be replaced whenever possible during the current semester. A sales receipt is required for the exchange.
Sale Items
    1. Exchanges only: NO REFUNDS.
    2. Item may be exchanged within 7 days, if not used, and accompanied by the receipt.
Software
    1. Opened software may be exchanged if defective for the same item.
    2. Refunds only on unopened software with the receipt.

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Contact us anytime with questions or concerns via email at: customerservice@hawkeyebookstore.com. You can also contact our customer service department at: 319-296-3455.

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